FAQs
FAQs
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We encourage keeping your Puresa pieces away from water and applying perfume or lotions before putting on your jewelry. These simple steps help preserve the natural beauty of freshwater pearls, stones, and vintage elements, allowing you to treasure your pieces for years to come! Please do not hesitate on contacting us through email at puresadesigns@gmail.com or messaging us on Instagram.
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We offer a cleansing and repair service to restore your jewelry with care. The purpose of this is so you can continue embracing its beauty and significance for as long as possible!
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For any returns, please reach out to us through email or Instagram. We offer adjustments to your purchased pieces!
For international shipping please remember to select the International shipping option when choosing your preferred shipping method, as we are thrilled to offer worldwide delivery!
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Once your package has been shipped, please note that it is beyond our control; therefore, we kindly request you to double-check your shipping address. We are not responsible for any lost or stolen items. In the event of a delay, we will make every effort to assist you. For any further inquiries, please don't hesitate to contact us via email. In case of a missing package, we recommend reaching out to your local post office for assistance.
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Puresa, derived from the word "pure," carries a heartfelt meaning. The "S" represents Satomi and the "A" symbolizes Akari. Our designs are not only crafted with skill and creativity but are also infused with the essence of love and the beauty of nature that resides deep within us. Puresa is a reflection of our purest intentions, a celebration of the precious bond between people.